Return/Cancellation Policy

Refund/ Exchange Policy

All online perfume sales on the Eze Perfumes website are final. We do not accept returns on anything apart from manufacturing defects or damage during transportation. In case of any defect, reach out to us by sending an email within 24 - 48 hours of receiving and opening the product. We believe in customer satisfaction and once we receive the return request you can sit back & relax while we take care of the rest.

To know more about the return or refund process, you can contact us by emailing us at reachus@ezeperfume.us.

Damages & issues

Please inspect your order upon receiving it and contact us immediately if you notice any damage or if you receive an incorrect item so that we can resolve the problem and make it right as soon as possible.

To be eligible for a return, ensure the item is kept in the same condition as received, unworn, or unused, with tags, along with the original packaging. It would be appreciated if you keep the receipt or proof of purchase.

To proceed with your return, you can contact us at reachus@ezeperfume.us. Once your return request is accepted, we will send you further instructions on how and where to send your package.

Refund

We will notify you once your item is received by us and we are done with all the inspections for refund approvals. Upon approval, you will be refunded on your original payment method within 3 - 5 working days. Please remember it can take some days for the money to reflect in your account based on your bank or credit card company policies.

Cancellation Policy

In exceptional circumstances, we may agree to cancel or change an order. This is done only if we receive a cancellation notice from you before we have dispatched your order. Cancellation usually takes 24-48 hours after confirmation of your order by emailing us at reachus@ezeperfume.us. If your order has already been dispatched but is yet to be delivered, you can refuse to accept it while the delivery is attempted. The refunds will be processed as per the refund policies mentioned for prepaid orders.